Shipping Timelines and Details
Important Shipping Timelines and Expectations.
Warehouses. We have our products separated in up to THREE different locations around the world. Yes, around the world! Fortunately, my change of duty shift to Japan hasn't slowed down the growth and ability to continue selling the Panzer Fight Stick and replacement metal panels. Awesome partners like ArcadeShock and RageousX have stepped up and are helping fill orders while I am living abroad.
- Items in the SoCal warehouse (ArcadeShock) ship on Saturdays. Orders placed before any given Saturday will ship the next Saturday. There are a few exceptions (SCR, NCR, EVO) due to the travel schedule for tournaments, but we will announce this on the home page. If you order on a Saturday early enough, it will likely ship that same day.
- Items in the Florida warehouse (RageousX) typically ship on Mondays and Tuesdays depending on the number of orders received given during the week and their personal and professional schedules. This is most of our stock including panels, aluminium Panzer Fight Sticks, and buttons.
- Items in the Japan warehouse ship most days during the week. All orders from this location ship via USPS or Japan Post only. This is most of our OTTO DIY kits, select panels, and other small items that tend to sell well to our Japanese customers.
Turnaround. We always want to ship as soon as possible but it is important to realize and understand the following timelines we promote:
- Orders ship within 7 business days (these are MONDAY-FRIDAY, less HOLIDAYS). If a holiday falls on a Thursday, we take a four day weekend in most cases. Of course, pre-orders are the exception as well as custom color cases (i.e. anything that isn't black or white).
- Shipping speeds are 100% dependent on the shipping carrier. We can't guarantee any arrival date and aren't responsible for late, longer than normal, slow deliveries. There are many factors that go into when you will receive your order.
- USPS is notoriously bad about scanning items. We drop items off at USPS (or have it picked up) within 48 hours of printing the shipping label; but if they don't scan it the Delivery Confirmation information will be slow to update.
- The way PRIORITY MAIL speed or PRIORITY MAIL name displayed is calculated based on our main address in FLORIDA and YOUR LOCATION. I can't change it for items that ship from our JAPAN or CALIFORNIA warehouse, so please keep that in mind. If you pay for USPS PRIORITY the price is the same if it's displayed as 1 or 5 day delivery as we do not use Priority Mail Express. Finally, all this is contingent on the day when USPS ACCEPTS the package. They do not accept packages on Saturday after 1400 nor Sunday or Holidays.
Sometimes, we have some stock of some items in one warehouse, but not the other. Instead of making you wait for items to arrive in one warehouse and then shipping your order, we will ship it in two shipments. Each shipment will get its own tracking number. If we have to do this, we may choose to ship your orders a different method then you chose to ensure the shipping cost paid covers the total for two orders. Don't worry, if it doesn't we wont charge you extra! This could mean that your Panzer Fight Stick order gets shipped via FedEx ground instead of USPS Priority Mail because the case is in our Florida warehouse but the pro-cable connector is in the SoCal warehouse, so it was more cost efficient to send one via Ground and the other via USPS First Class. Please note, to keep costs low for everyone we always try to ship your order complete from the same warehouse by keeping like stock together.
Custom Panzer Fight Stick Colors.
This is addressed on the various Panzer Fight Stick case listings, but we wanted to capture it here as well. Custom colors add time to the advertised shipping timelines because we do not stock these cases in colors other than black and white. So, to summarize the expectation: if you order a case on Thursday August 1, 2019 you should expect it to ship on or about 19 August, 2019. That is the TWELFTH business day AFTER ordering. Remember, business days are only MONDAY-FRIDAY and the day you order doesn't count for consistency of expectations. Occasionally we beat this metric, but we can't commit to it.
Changing Shipping Addresses:
- Once you place your order, it will be shipped to the shipping address you provided in the order. We can not change this later.
- We use accurate Customs Information based on your order. No exceptions.