FAQs

Frequently Asked Questions

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The Panzer System
What is the Panzer Fight Stick system?+

The Panzer system is a modular, premium fight stick platform designed so you build exactly what you want — and can change it later without buying a whole new stick. You pick your chassis, panel layout, PCB, and artwork independently. Every component is designed to work together as a plug-and-play assembly.

What is the AEGIS2HE?+

The AEGIS2HE is an all-button leverless layout available on the Panzer 5 platform. It uses Hall Effect technology for all of the button inputs.

Are all panels and PCBs interchangeable?+

Not automatically — panels and PCBs need to be matched to compatible layouts. The builder on our site is set up to guide you toward compatible combinations. If you're unsure, reach out before ordering.

What is a "blemished" chassis? Can I see photos of the blemishes?+

Blemished chassis have very minor cosmetic imperfections — typically small marks or slight anodizing variations. Function and structural integrity are not affected, and they represent great value.

Because each blemish is unique to the individual unit, we can't provide photos of every specific case. If you're highly sensitive to cosmetic imperfections, we recommend a non-blemished chassis.

My shaft color looks slightly different from what I expected — is that normal?+

Some early shafts came from a different partner shop, so the anodizing color may vary slightly from later production runs. This is cosmetic only and does not affect performance.

Hall Effect & Software
Are button macros supported?+

No. Macros are intentionally not available in the Hall Effect software — they are not tournament legal. The 4th Kick and 4th Punch positions are typically configured as simultaneous 3-Kick and 3-Punch inputs, which is the competitive standard. Standard button remapping and recalibration are fully supported through the GUI.

Can I remap my buttons?+

Yes. The Hall Effect system includes a GUI for remapping buttons and recalibrating inputs. Macros specifically are excluded (see above), but all other remapping is fully supported.

Platform Compatibility
Does the Panzer fight stick work on PC?+

Yes, it works on PC.

Does it work on Xbox and PlayStation consoles?+

Platform support depends on which PCB you choose. The Brook Universal Fighting Board (UFB) supports most major platforms. For PS5 support, the Brook PS5+ is the right choice. Check individual PCB listings on our site for up-to-date compatibility.

My Brook board isn't being detected by my PC — what should I try?+
  • Try a different USB cable (confirm it works with another device).
  • Try a different USB port, including ports directly on your motherboard.
  • Disconnect everything else from the PCB before plugging in.
  • Open Device Manager and joy.cpl (Run → joy.cpl) in Windows to check if the board shows up at all.

If none of those help, the board may be DOA. Contact us and we'll work through next steps.

Custom Plexi & Artwork
How is the printed plexi made — is there a paper layer under the acrylic?+

No paper involved. The art is printed directly into the bottom surface of the plexi. That means zero chance of dust getting under the art, and the result is significantly nicer and more durable than the paper-layer method used by most manufacturers.

What file format do I need for custom plexi?+

For cut-on-demand plexi, we need a vector file: Adobe Illustrator (.ai), SVG, or DXF. PSD files are raster-based and cannot be used for cutting without conversion.

For custom printed plexi, your art file must be:

  • 600 DPI resolution
  • At least 10" × 14" in size
  • Built on our official template (available at jasenscustoms.com/pages/printed-plexi-artwork-templates)
  • Artwork must extend to the bleed box at the edge of the canvas — don't go beyond it
  • Do not merge the white button cutout areas into your art layer — this will resize and misalign the file
Can you make a plexi for a stick I didn't buy from you?+

We only have templates for panels we offer. If your panel isn't from us, you'll need to supply a properly dimensioned vector file with the cutlines and your artwork. If you need help setting up the Illustrator file, we can add that as an hour of labor at our standard design rate.

Can you create artwork or character art for me?+

We don't create custom artwork. You'll need to commission that from an artist who specializes in fight stick art. Once you have a finished file in the correct format, we can take it from there.

When do printed plexi runs happen?+

We run printed plexi batches on a monthly basis. Orders will ship once the current run is complete. We'll reach out if there are any delays.

Community & Support
Do you have a Discord server?+

Yes! Our Discord is the best place to get help with your build, ask questions, and connect with other Panzer owners. Join at discord.jasenscustoms.com.

My question isn't answered here — how do I reach you?+

For the fastest help, our Discord community is usually the quickest path.